Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our services, our website and/or application and our products and services.

Invest Queenstown Limited (IQ) is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using our services, our website and our application, you can be assured that it will only be used in accordance with this privacy statement.

Personal information is any information that can be used to identify you. For example, your name, address, phone number and email address are all personal information.

Please read this privacy policy before using the website, our services or our application and submitting any personal information. By using the website, our services or application, you are accepting the practices described in this privacy policy.

Note: the privacy practices set forth in this privacy policy are for our website, our services and application only.  If you click on links to other web sites, please review the privacy policies posted at those sites.

Who we are

Invest Queenstown Limited (Licensed REA 2008)

Offices Located at:

Boat Shed 6, Queenstown Marina, 3 Sugar Lane, Frankton, Queenstown 9300

What personal data we collect and why?

When you visit our website or use our services you may provide us with different types of information:

  • Personal information you knowingly choose to disclose that is collected on an individual basis
  • Website use information collected on an aggregate basis as you and others browse our website

Personal information you choose to provide:

Listing information

You will be asked to provide us with information about yourself, your firm or company, when you are listing your property.  You will also be asked to show us your identification which will we store securely in our cloud-based AML Hub and details proving your residential address.  These requirements are in line with the Real Estate Agents Act 2008 and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and will only be used for those purposes.

Registration information

You will be asked to provide us with information about yourself, your firm or company, when you register for certain services, such as email newsletters, event registrations, and alerts. You may also provide additional comments on how you see Invest Queenstown Limited servicing your needs and interests.

Email information:

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Website use information:

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customise the website for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

  • Third party vendors, including Google, show our ads on sites on the internet
  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website
  • Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page, and control the way that Facebook shows ads using Facebook’s ad settings by visiting

What we do with the information we gather:

We use the information you provide to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Listing and selling your property.
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting, using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • We may use the information to customise the website and/or app, according to your interests
  • We may use the information to let you know about new products, special offers or other information which we think you may find interesting.

Distribution of information:

Invest Queenstown Limited may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We treat your data with great sensitivity as we know how important that information is to you. We only use this data to deliver your content to the people or places you tell us to send it to.  The only exceptions are:

  • Where we are legally required to share your information. For example, if we are ordered to do so by the Police or another Government agency under applicable laws or in response to a court order.
  • If we have reasonable grounds to believe the disclosure is necessary to prevent or lessen a threat to someone’s life or health or for reasons of public safety in line with our legal obligations

Commitment to data security:

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We store most of your personal information on our own servers here in New Zealand.  From time to time we may need to store personal information in the cloud (online).  This may involve storage in data centres outside New Zealand. We take care to carefully select data centre and storage service providers whom we trust with your information.

We work hard and follow industry best practice to ensure the information we hold is secure.

If we become aware of a data breach that we think could compromise your security, we will tell you as soon as we can. We may also report the breach publicly, if we consider it appropriate to do so or if we’re required to by law.

Accessing and correcting you personal information:

You can request access to, and correction of, the personal information we hold about you. To do so, you may either:

  • Send a letter to The Privacy Officer, Invest Queenstown Estate Ltd, PO Box 180, Arrowtown 9351
  • Or email [email protected]

Before processing your request, we will contact you to verify your identity, confirm your request and advise of any charges that may apply. Occasionally, we may withhold information on one of the grounds set out in the Privacy Act 2020.

Feedback and complaints:

We have robust processes to manage the personal information that we hold about you. If you have any concerns or feel your privacy has been compromised in any way, please let us know.

The Invest Queenstown Complaints Process will ensure your concerns are addressed as quickly as possible:

Privacy Complaints Process

As part of providing you Invest Queenstown Limited services, we do need to collect some personal details from you, our clients.  We understand how important it is to you that those details are kept secure and private, and so we have robust and thorough processes to do just that. If, however, you feel that your privacy has been breached in any way, we have a process in place to ensure we investigate and address your concerns as quickly as possible – the Invest Queenstown Privacy Complaints Process, which is outlined below.

Step 1

You can make a privacy complaint by calling our Privacy Officer on +64 21 530 000 or email [email protected].  We will listen to your concerns and do everything we can to resolve them immediately.

Step 2

The Privacy Officer will investigate and may contact you directly for further information on your concerns.

They will then respond to you to advise

  • whether or not Invest Queenstown Limited accepts your complaint;
  • the reasons for Invest Queenstown Limited’s decision;
  • any further steps Invest Queenstown Limited proposes to take in relation to your complaint; and
  • of your right to complain to the Office of the Privacy Commissioner.

If our Privacy Officer is unable to resolve your concerns within five working days of us receiving your complaint, we will acknowledge your complaint in writing and let you know the expected timeframe for response. If we think resolving your complaint will take more than 20 working days, we will contact you to update you on our investigation and explain why it is going to take longer than usual.

Step 3

If you are not satisfied with the outcome of your complaint following receipt of a final response from Invest Queenstown Limited’s Privacy Officer, you may complain to the Privacy Commissioner.  Please see below for more information.

Privacy Commissioner

At any point during or after your complaint, you may contact the Privacy Commissioner and request that they investigate your privacy complaint.  For more information please visit the Privacy Commissioner’s website ( or contact the Office of the Privacy Commissioner on 0800 803 909.

If you have general feedback or questions about this policy, please do not hesitate to reach out to us. Email [email protected]

If anything in this policy needs clarifying, or if you have questions about your privacy, please do not hesitate to reach out to us. Email [email protected]

Please note Invest Queenstown Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.